Help centre
Answers to common questions.
What happens after you apply
- 1
You get a reference number
We email it to you straight away. Keep it to track your request.
- 2
We review your details
We aim to respond within 12–24 business hours. We may ask for more information.
- 3
We discuss options with you
We explain which providers may suit you and what they will need.
- 4
The provider decides
Lenders, investors and insurers make the final decision and set the terms.
Common questions
Is Fundslelo a lender?
No. Fundslelo helps you explore options and connects you with suitable lenders, investors, insurers or programmes. Decisions are made by those providers.
Are the calculator results a loan offer?
No. Calculators show indicative estimates using the figures you enter. Actual rates, fees and eligibility are set by the provider.
How quickly will I hear back?
We aim to respond within 12–24 business hours, depending on business hours and how complete your information is.
How do I track my request?
Use the reference number from your confirmation email together with the verification details on the Track Application page.